Genesys Multicloud CX (discontinued) vs. Mattersight Behavioral Analytics (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 Mattersight Behavioral Analytics (discontinued) | Score7.4 out of 10 | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
| Genesys Multicloud CX (discontinued) | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Multicloud CX (discontinued) | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Genesys Multicloud CX (discontinued) | Mattersight Behavioral Analytics (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.8 |
| Likelihood to Renew | 7.9 | 9.1 |
| Usability | 6.9 | 8.2 |
| Availability | 8.0 | 9.1 |
| Performance | 7.1 | 7.3 |
| Support Rating | 8.6 | 9.1 |
| In-Person Training | 8.1 | 9.1 |
| Online Training | 7.3 | 9.1 |
| Implementation Rating | 3.8 | 9.1 |
| Configurability | 6.5 | 9.1 |
| Ease of integration | 1.4 | 9.1 |
| Product Scalability | 7.3 | 9.1 |
| Vendor post-sale | 7.3 | 9.1 |
| Vendor pre-sale | 7.3 | 9.1 |