Genesys Multicloud CX (discontinued) vs. NovelVox InfiBot
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 InfiBot | N/A | N/A | InfiBot helps to deliver automated, accurate, and human-like experiences. It is an AI-powered conversation enhancement solution that brings automation and self-service capabilities within the contact center. It leverages AI and ML to predict customers’ intents to have a contextual conversation and allows contact centers can gather, analyze and act on the customer’s preferences. Chatbots and Voice bots by InfiBot help businesses better understand and handle customer requests.… | N/A |
| Genesys Multicloud CX (discontinued) | InfiBot | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | InfiBot | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | InfiBot | |
|---|---|---|
| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 7.9 | - |
| Usability | 6.9 | - |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | - |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | - |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |