Genesys Multicloud CX (discontinued) vs. PerformancePro
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 PerformancePro | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | PerformancePro, designed by HR Performance Solutions, offers performance management and salary administration applications used by over 200,000 professionals. The vendor’s value proposition is that Performance Pro focuses heavily on product development which leads to more customization options than its competitors - ensuring the application works exactly how HR, employees, and executives want it to. The vendor also says Performance Pro is also the only application on the market that combines… | N/A |
| Genesys Multicloud CX (discontinued) | PerformancePro | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | $950 per installation | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | PerformancePro | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Performance and Goals |
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| Performance Management |
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| Genesys Multicloud CX (discontinued) | PerformancePro | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.0 |
| Likelihood to Renew | 7.9 | - |
| Usability | 6.9 | - |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | 9.0 |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | - |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |