Genesys Multicloud CX (discontinued) vs. Salesforce Service Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 Salesforce Service Cloud | Score8.4 out of 10 | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
| Genesys Multicloud CX (discontinued) | Salesforce Service Cloud | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | Salesforce Service Cloud | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Genesys Multicloud CX (discontinued) | Salesforce Service Cloud | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 8.3 |
| Likelihood to Renew | 7.9 | 6.2 |
| Usability | 6.9 | 8.0 |
| Availability | 8.0 | 9.5 |
| Performance | 7.1 | 8.6 |
| Support Rating | 8.6 | 7.0 |
| In-Person Training | 8.1 | 10.0 |
| Online Training | 7.3 | 9.0 |
| Implementation Rating | 3.8 | 7.0 |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | 5.0 |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | 8.0 |
| Vendor pre-sale | 7.3 | 8.0 |