Genesys Multicloud CX (discontinued) vs. ScanHunt Gamification
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 ScanHunt Gamification | N/A | N/A | With ScanHunt gamification, users can offer expo passport-style games or scavenger hunts at events. This helps to drive desired behavior by rewarding attendees with points. Goals that ScanHunt helps to achieve include increasing special session attendance, educating attendees about new initiatives, or driving traffic to participating exhibitors. | N/A |
| Genesys Multicloud CX (discontinued) | ScanHunt Gamification | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Genesys Multicloud CX (discontinued) | ScanHunt Gamification | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | ScanHunt Gamification | |
|---|---|---|
| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 7.9 | - |
| Usability | 6.9 | - |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | - |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | - |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |