Genesys Multicloud CX (discontinued) vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
| Genesys Multicloud CX (discontinued) | Sprinklr Service | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | Sprinklr Service | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | Sprinklr Service | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.0 |
| Likelihood to Renew | 7.9 | 7.5 |
| Usability | 6.9 | 9.0 |
| Availability | 8.0 | 9.9 |
| Performance | 7.1 | 9.9 |
| Support Rating | 8.6 | 9.1 |
| In-Person Training | 8.1 | 10.0 |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | 9.0 |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |