Genesys Multicloud CX (discontinued) vs. TalkToTheManager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys Multicloud CX (discontinued) | Score8 out of 10 | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
 TalkToTheManager | N/A | N/A | Replacing comment cards, TalkToTheManager provides a means of using text messaging to gain an understanding of a restaurant guest's experience. The service includes: A unique phone number to display. Customers text their comments to the number, anonymously. Managers & owners get comments by text or email. Reply, privately, without exposing a personal cell number. The Text Message Surveys help users to get… | $29 per month per location |
| Genesys Multicloud CX (discontinued) | TalkToTheManager | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Genesys Multicloud CX (discontinued) | TalkToTheManager | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Genesys Multicloud CX (discontinued) | TalkToTheManager | |
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| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 7.9 | - |
| Usability | 6.9 | - |
| Availability | 8.0 | - |
| Performance | 7.1 | - |
| Support Rating | 8.6 | - |
| In-Person Training | 8.1 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 3.8 | - |
| Configurability | 6.5 | - |
| Ease of integration | 1.4 | - |
| Product Scalability | 7.3 | - |
| Vendor post-sale | 7.3 | - |
| Vendor pre-sale | 7.3 | - |