Chose Genesys Multicloud CX (discontinued)
In a study spanning about 2 years, I have been through the mentioned systems, one of which we had already implemented in our call center. When going through detailed workshops on the features, the modules, administration, UI, etc., we narrowed down the options to Avaya and …
Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info