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Genesys PureConnect (discontinued) vs. Gladly CX Platform

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Genesys PureConnect (discontinued)

216 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Genesys PureConnect (discontinued)Gladly CX Platform
    Editions & Modules
    No answers on this topic
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Genesys PureConnect (discontinued)Gladly CX Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Genesys PureConnect (discontinued)Gladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of Genesys PureConnect (discontinued) and Gladly CX Platform
    Feature
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard6.755 Ratings00 Ratings
    Validate callers7.548 Ratings00 Ratings
    Outbound response8.541 Ratings00 Ratings
    Call forwarding7.756 Ratings00 Ratings
    Click-to-call (CTC)8.043 Ratings00 Ratings
    Warm transfer8.357 Ratings00 Ratings
    Predictive dialing8.036 Ratings00 Ratings
    Interactive voice response8.045 Ratings00 Ratings
    REST APIs7.037 Ratings00 Ratings
    Call scripts8.539 Ratings00 Ratings
    Call tracking7.755 Ratings00 Ratings
    Multichannel integration9.044 Ratings00 Ratings
    CRM software integration8.038 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Genesys PureConnect (discontinued) and Gladly CX Platform
    Feature
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing6.551 Ratings00 Ratings
    Omnichannel inbound routing6.539 Ratings00 Ratings
    Recording4.552 Ratings00 Ratings
    Quality management4.546 Ratings00 Ratings
    Call analytics3.043 Ratings00 Ratings
    Historical reporting5.052 Ratings00 Ratings
    Live reporting6.548 Ratings00 Ratings
    Customer surveys8.035 Ratings00 Ratings
    Customer interaction analytics5.030 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Genesys PureConnect (discontinued) and Gladly CX Platform
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Genesys PureConnect (discontinued) and Gladly CX Platform
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Genesys PureConnect (discontinued) and Gladly CX Platform
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Genesys PureConnect (discontinued)Gladly CX Platform
    Likelihood to Recommend
    5.3
    (116 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    8.6
    (12 ratings)
    10.0
    (1 ratings)
    Usability
    7.3
    (12 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.8
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    4.0
    (12 ratings)
    10.0
    (1 ratings)
    In-Person Training
    8.2
    (4 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.1
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    8.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.8
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.8
    (3 ratings)
    -
    (0 ratings)