Genesys PureConnect (discontinued) vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Genesys PureConnect (discontinued) | Score6.8 out of 10 | N/A | Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud. | N/A |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
| Genesys PureConnect (discontinued) | LiveAgent | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Genesys PureConnect (discontinued) | LiveAgent | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Genesys PureConnect (discontinued) | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | 5.3 | 8.0 |
| Likelihood to Renew | 8.6 | 9.3 |
| Usability | 7.3 | 8.0 |
| Availability | 9.1 | - |
| Performance | 8.8 | - |
| Support Rating | 4.0 | 9.3 |
| In-Person Training | 8.2 | - |
| Online Training | 8.3 | - |
| Implementation Rating | 6.1 | 9.1 |
| Configurability | 9.0 | - |
| Ease of integration | 8.1 | - |
| Product Scalability | 8.2 | - |
| Vendor post-sale | 8.8 | - |
| Vendor pre-sale | 8.8 | - |