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Genesys PureConnect (discontinued) vs. VirtualPBX

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Genesys PureConnect (discontinued)

216 Reviews and Ratings

VirtualPBX

7 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Genesys PureConnect (discontinued)

    Score6.8 out of 10
    		N/AGenesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to investigate Genesys Cloud.N/A

    VirtualPBX

    Score10 out of 10
    		N/AVirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.

    $18

    per month per user

    Pricing
    Genesys PureConnect (discontinued)VirtualPBX
    Editions & Modules
    No answers on this topic
    Flex
    $18
    per month per user
    Pro
    $27
    per month per user
    Ultra
    $36
    per month per user
    Offerings
    Pricing Offerings
    Genesys PureConnect (discontinued)VirtualPBX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Features
    Genesys PureConnect (discontinued)VirtualPBX
    Contact Center Software
    Comparison of Contact Center Software features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    7.9
    64 Ratings
    VirtualPBX
    -
    Ratings
    Agent dashboard6.755 Ratings00 Ratings
    Validate callers7.548 Ratings00 Ratings
    Outbound response8.541 Ratings00 Ratings
    Call forwarding7.756 Ratings00 Ratings
    Click-to-call (CTC)8.043 Ratings00 Ratings
    Warm transfer8.357 Ratings00 Ratings
    Predictive dialing8.036 Ratings00 Ratings
    Interactive voice response8.045 Ratings00 Ratings
    REST APIs7.037 Ratings00 Ratings
    Call scripts8.539 Ratings00 Ratings
    Call tracking7.755 Ratings00 Ratings
    Multichannel integration9.044 Ratings00 Ratings
    CRM software integration8.038 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    5.5
    54 Ratings
    VirtualPBX
    -
    Ratings
    Inbound call routing6.551 Ratings00 Ratings
    Omnichannel inbound routing6.539 Ratings00 Ratings
    Recording4.552 Ratings00 Ratings
    Quality management4.546 Ratings00 Ratings
    Call analytics3.043 Ratings00 Ratings
    Historical reporting5.052 Ratings00 Ratings
    Live reporting6.548 Ratings00 Ratings
    Customer surveys8.035 Ratings00 Ratings
    Customer interaction analytics5.030 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    VirtualPBX
    9.4
    1 Ratings
    Hosted PBX00 Ratings9.01 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.01 Ratings
    User templates00 Ratings10.01 Ratings
    Call reports00 Ratings9.01 Ratings
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    VirtualPBX
    9.4
    1 Ratings
    Answering rules00 Ratings10.01 Ratings
    Call recording00 Ratings10.01 Ratings
    Call park00 Ratings9.01 Ratings
    Call screening00 Ratings9.01 Ratings
    Message alerts00 Ratings9.01 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    VirtualPBX
    9.8
    1 Ratings
    Video conferencing00 Ratings10.01 Ratings
    Audio conferencing00 Ratings10.01 Ratings
    Video screen sharing00 Ratings9.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Genesys PureConnect (discontinued) and VirtualPBX
    Feature
    Genesys PureConnect (discontinued)
    -
    Ratings
    VirtualPBX
    9.0
    1 Ratings
    Mobile app for iOS00 Ratings9.01 Ratings
    Mobile app for Android00 Ratings9.01 Ratings
    User Ratings
    Genesys PureConnect (discontinued)VirtualPBX
    Likelihood to Recommend
    5.3
    (116 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    8.6
    (12 ratings)
    10.0
    (1 ratings)
    Usability
    7.3
    (12 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.8
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    4.0
    (12 ratings)
    -
    (0 ratings)
    In-Person Training
    8.2
    (4 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.1
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    8.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.8
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.8
    (3 ratings)
    -
    (0 ratings)