TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GetFeedback

    Score6.9 out of 10
    N/AGetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

    $20

    per month

    Google Forms

    Score8.9 out of 10
    N/AGoogle Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via…N/A
    Pricing
    GetFeedbackGoogle Forms
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GetFeedbackGoogle Forms
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GetFeedbackGoogle Forms
    Considered Both Products
    SurveyMonkey, Inc
    Chose GetFeedback
    Google Forms was very basic and didn't offer the same branding options as GetFeedback. GetFeedback gave us the ability to create a survey and have it look like our company. Google Forms just always looked like Google Forms. It wasn't individualized enough for our liking. …
    Incentivized
    Google
    Chose Google Forms
    I selected Google Forms because of its efficient and quick customer service. I had used other platforms earlier and had trouble connecting with their team for issues.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GetFeedbackGoogle Forms
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of GetFeedback and Google Forms
    Feature
    GetFeedback
    7.8
    11 Ratings
    Google Forms
    7.9
    110 Ratings
    Survey templates7.99 Ratings8.7102 Ratings
    Themes8.611 Ratings7.0102 Ratings
    Custom logo/branding7.010 Ratings8.088 Ratings
    Survey Content
    Comparison of Survey Content features of GetFeedback and Google Forms
    Feature
    GetFeedback
    6.1
    11 Ratings
    Google Forms
    9.4
    108 Ratings
    Changes to live survey8.011 Ratings10.0102 Ratings
    Question design help3.411 Ratings9.089 Ratings
    Multiple question types7.011 Ratings9.2107 Ratings
    Survey Logic
    Comparison of Survey Logic features of GetFeedback and Google Forms
    Feature
    GetFeedback
    7.1
    11 Ratings
    Google Forms
    8.6
    98 Ratings
    Survey logic flexibility7.111 Ratings8.698 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of GetFeedback and Google Forms
    Feature
    GetFeedback
    4.9
    11 Ratings
    Google Forms
    9.1
    109 Ratings
    Response tracking8.910 Ratings8.9107 Ratings
    Data export7.111 Ratings9.0103 Ratings
    Standard reports1.810 Ratings8.8102 Ratings
    Custom reports2.49 Ratings9.579 Ratings
    Analytics4.110 Ratings9.384 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of GetFeedback and Google Forms
    Feature
    GetFeedback
    8.0
    9 Ratings
    Google Forms
    9.9
    103 Ratings
    Access controls6.09 Ratings9.8101 Ratings
    Compliance10.07 Ratings10.080 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of GetFeedback and Google Forms
    Feature
    GetFeedback
    8.0
    6 Ratings
    Google Forms
    9.1
    77 Ratings
    Vendor-offered crowdsourcing9.01 Ratings9.037 Ratings
    Respondent restrictions7.06 Ratings9.375 Ratings
    User Ratings
    GetFeedbackGoogle Forms
    Likelihood to Recommend
    7.9
    (11 ratings)
    10.0
    (114 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (3 ratings)
    Usability
    8.0
    (2 ratings)
    9.8
    (54 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    8.0
    (48 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    3.0
    (1 ratings)