GetFeedback vs. ProProfs Quiz Maker

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.

Incentivized

ProProfs is amazing for all the business marketing purposes I’ve mentioned above. Adding product recommendations and lead forms to the quizzes is very easy. Integration with Constant Contact makes the follow-ups easy as well. Also, the tool offers thorough and easily digestible reports to analyze and optimize our quiz marketing strategy.

• The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
• Customisable features are a big plus - allows you to choose what kind of question you want to ask.
• Very easy to use interface and so easy to assemble a survey within minutes.

Incentivized

• Creating assessments is very easy with ProProfs. It has lots of pre-designed assessments that we can quickly modify by adding questions from their question bank.
• It has excellent anti-cheating features which allow us to conduct remote hiring tests.
• The tool provides simple and useful reports with visual statistics that make it very easy to compare candidates.

• Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
• Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
• Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface

Incentivized

• In my opinion, it doesn’t really need any improvements, but I’d like to see some advancements in:
• Templates.
• Question Types.
• Grading.

We have just renewed our annual license. I don't think we could move the company backwards at this point

Incentivized

It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.

I’d give it a solid 9 for the impeccable features that this tool offers. The features are all well-aligned with the process of creating quizzes and tests. The features have been carefully developed to help reduce human time & effort and that makes all the difference. And hence, the rating

The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.

Incentivized

Because it met all the requirements my organization had. we were using it to meet our overall business goals that include lead generation, growing our brand reach, recruiting the best candidates, quality employee on-boarding & training, and more. The easy to use interface and flexible customization made the tasks easy, and we accomplished the desired targets from the tool

Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural around the self-built IP and NOT GetFeedback, which did precisely what it could with the data it had. Much like other NICE products I have encountered, the synergy with Salesforce is labored and incredibly challenging to get up and running. There was a lot of heavy lifting to get the two platforms to work with each other and the sentiment that I got from Satmetrix was that it wanted to be the centre of the CX world and would be much happier if Salesforce didn't exist. This is great if you a company that is solely marketeers but terrible if you want to leverage and use the multifaceted capabilities of CX strategies.

ProProfs Quiz Maker is an easy-to-use online quiz software that makes it ideal to be used by anyone with any level of skills. It comes packed with some amazing self-explanatory features like the templates, question bank, automated grading, reports, and more that make the process of creating a quiz for lead generation seamless and easy.

• Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
• The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
• The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.

Incentivized

• I feel that it has allowed me to do more with my quizzes.
• I would very much like to have more control over the certificates that are auto generated after they take the exam.

Incentivized