GetFeedback vs. Quantum Workplace Engagement Surveys and Pulses

It is great to standardize under a single survey tool. Because it integrates so well into Salesforce it is very useful if your business lives and breathes in SFDC. It's helpful if you have a lot of surveys you are sending at different points in the customer lifecycle. You will need to have your own email delivery tool to really take advantage of when you are engaging a customer.

Incentivized

I have used the surveys across a couple different organizations and they are easy to use regardless of the level of team member or level of education. Accessing the surveys is also very easy as many in our current organization use their cell phones for access. When I asked them for feedback on the survey, they stated it was very easy to do and did not take too much time to provide feedback.

Incentivized

• The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
• Customisable features are a big plus - allows you to choose what kind of question you want to ask.
• Very easy to use interface and so easy to assemble a survey within minutes.

Incentivized

• This tool allows us to drill down into departments to get an in-depth feel for the culture in each work group. This is all done while maintaining true anonymity for participants, which is always a staff fear.
• Although we did not make good use of it, TeamPulse includes an online action planning tool that allows department management to work with their teams on the results, drill into the real meaning of those results on a department level, and jointly build action plans that can be tracked in the tool.
• The analysis of the global results by the pros at Quantum Workplace produced an excellent executive overview of the results on an overall and department, job level, tenure and age basis. That analysis and the presentation delivered by Quantum Workplace was exactly what we needed for our leadership team that was new to the engagement survey game.
• Possibly the best feature of Quantum Workplace's engagement survey tool is the statistically significant comparative data from other organizations of similar size, location, type of business, etc. The info has far more value when we are able to see where we stand in relation to other organizations, including some of Quantum Workplace's high performing participants.

Incentivized

• Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
• Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
• Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface

Incentivized

• We are currently in the process of our survey with 4 days remaining. So far I have only had a positive experience. The only thing I wish is that I could have a better understanding of how our results will be provided. Since we did a custom survey not sure how the reports will work.

Incentivized

We have just renewed our annual license. I don't think we could move the company backwards at this point

Incentivized

Everything that I had expected from the survey were delivered with a few more

Incentivized

It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.

Incentivized

The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.

Incentivized

The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.

Incentivized

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Incentivized

Satmetrix actually replaced GetFeedback, by SurveyMonkey at my previous company with a lot of objection from myself. The rationale was: wanted quicker survey deployment and better analytics, neither of which was solved by bringing in Satmetrix as the issues were architectural around the self-built IP and NOT GetFeedback, which did precisely what it could with the data it had. Much like other NICE products I have encountered, the synergy with Salesforce is labored and incredibly challenging to get up and running. There was a lot of heavy lifting to get the two platforms to work with each other and the sentiment that I got from Satmetrix was that it wanted to be the centre of the CX world and would be much happier if Salesforce didn't exist. This is great if you a company that is solely marketeers but terrible if you want to leverage and use the multifaceted capabilities of CX strategies.

I had used SurveyMonkey in the past with another employer several years ago. The survey questions used were not great and did not measure what it is we were looking to obtain. At that time, it was also not really user-friendly, but again, this was awhile ago so I am sure they have updated their software since then. Quantum was provided to us free (basic use) from our chamber--which is why we used it. However now that I have experience with Quantam, I will definitely use it again.

Incentivized

• Our response rate for our lead qualifying survey has been hovering around 55%. That doesn't mean that they complete the entire thing, but at least we are getting some answers back. It also allows us to weed out any leads that are outside of our scope of work. The survey when answered in its entirety gets a lead 13 steps down our customer journey map.
• The automation of sending out the recruiting survey has allowed our recruiting manager to focus on qualified applicants and has completely eliminated the duplicate data entry of key information that the hiring managers required for determining if a candidate should be scheduled for a phone interview. Over the past year of using this survey we received 145 survey back. That is 145 manual emails that no longer had to be sent out by staff. You do the math on that time savings.
• The new hire training feedback has allowed internal trainers to understand how to better tailor each session to on-board future employees in a more effective manner. With over 33 different training modules you can imagine how intensive our on-boarding process can be and if we can understand what works and what doesn't this only adds to the effectiveness of each trainer.

Incentivized

• Our survey results have probably had the most effect on communication across the organization from the top to the individual departments and has also had an impact on management development. We have used the survey for the past four years and have implemented quarterly staff meetings, a corporate communications platform, and a CEO blog. As a result our employees feel included and value the opportunity to put their questions to the CEO.

Incentivized