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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GetFeedback

    Score6.9 out of 10
    N/AGetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.

    $20

    per month

    SurveyMonkey

    Score8.2 out of 10
    N/ASurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

    $99

    per month

    Pricing
    GetFeedbackSurveyMonkey
    Editions & Modules
    No answers on this topic
    Team Advantage
    $25
    per month (billed annually) per user (starting at 3 users)
    Team Premier
    $75
    per month (billed annually) per user (starting at 3 users)
    Standard Monthly
    $99
    per month
    Individual Plan - Advantage Annual
    $468
    per year
    Individual Plan - Premier Annual
    $1,428
    per year
    Offerings
    Pricing Offerings
    GetFeedbackSurveyMonkey
    Free Trial
    NoNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GetFeedbackSurveyMonkey
    Considered Both Products
    SurveyMonkey, Inc
    Chose GetFeedback
    The only other product we have used recently is SurveyMonkey. GetFeedback has better UI, is easier to use, integrates much better with Salesforce, has better logic/workflow, and is better in almost every way. But SurveyMonkey excels at crowdsourcing data and reaching audiences …
    Incentivized
    Chose GetFeedback
    We used to use the survey tool that was part of Gainsight, but it didn't allow for extensive customization or branding. Other departments have used surveymonkey but there were gaps with customization and importing the data into SFDC or the data warehouse.
    Incentivized
    Chose GetFeedback
    GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is …
    Incentivized
    Chose GetFeedback
    It definitely has more functions than the other tools out there. I'd recommend them over most any other survey tool besides perhaps some epic one that costs thousands. For the low-cost survey option, this seems to be the best I've seen in the market so far to this date, so yeah.
    Incentivized
    Chose GetFeedback
    As GetFeedback had solid integration with Salesforce, plus the Support team are so helpful, this swayed our decision.
    Incentivized
    Chose GetFeedback
    At the time of our evaluation we found that the integration with our CRM just wasn't there. The pricing and the ability to customize the templates made the choice to select GetFeedback easy.
    Incentivized
    SurveyMonkey, Inc
    Chose SurveyMonkey
    Honestly, they were pretty similar from the users perspective. I didn't see too much of a difference, which might have been different if I was more than a basic user.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GetFeedbackSurveyMonkey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    7.8
    11 Ratings
    SurveyMonkey
    8.6
    72 Ratings
    Survey templates7.99 Ratings9.171 Ratings
    Themes8.611 Ratings6.764 Ratings
    Custom logo/branding7.010 Ratings10.063 Ratings
    Survey Content
    Comparison of Survey Content features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    6.1
    11 Ratings
    SurveyMonkey
    8.6
    74 Ratings
    Changes to live survey8.011 Ratings7.458 Ratings
    Question design help3.411 Ratings9.168 Ratings
    Multiple question types7.011 Ratings9.174 Ratings
    Survey Logic
    Comparison of Survey Logic features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    7.1
    11 Ratings
    SurveyMonkey
    8.4
    68 Ratings
    Survey logic flexibility7.111 Ratings8.468 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    4.9
    11 Ratings
    SurveyMonkey
    10.0
    74 Ratings
    Response tracking8.910 Ratings10.073 Ratings
    Data export7.111 Ratings10.070 Ratings
    Standard reports1.810 Ratings10.073 Ratings
    Custom reports2.49 Ratings10.060 Ratings
    Analytics4.110 Ratings9.961 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    8.0
    9 Ratings
    SurveyMonkey
    10.0
    63 Ratings
    Access controls6.09 Ratings10.063 Ratings
    Compliance10.07 Ratings10.054 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of GetFeedback and SurveyMonkey
    Feature
    GetFeedback
    8.0
    6 Ratings
    SurveyMonkey
    9.9
    44 Ratings
    Vendor-offered crowdsourcing9.01 Ratings9.929 Ratings
    Respondent restrictions7.06 Ratings10.042 Ratings
    User Ratings
    GetFeedbackSurveyMonkey
    Likelihood to Recommend
    7.9
    (11 ratings)
    10.0
    (107 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.0
    (26 ratings)
    Usability
    8.0
    (2 ratings)
    9.9
    (38 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    10.0
    (2 ratings)
    9.4
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)