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Gist vs. HubSpot Service Hub

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    HubSpot Service Hub

    Score8.4 out of 10
    N/AHubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

    $15

    per month per seat

    Pricing
    GistHubSpot Service Hub
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Service Hub Starter
    $15
    per month per seat
    Professional
    $100
    per month per seat
    Enterprise
    $150
    per month per seat
    Enterprise
    Starting at $1,200
    per month
    Offerings
    Pricing Offerings
    GistHubSpot Service Hub
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Features
    GistHubSpot Service Hub
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and HubSpot Service Hub
    Feature
    Gist
    8.9
    2 Ratings
    HubSpot Service Hub
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and HubSpot Service Hub
    Feature
    Gist
    -
    Ratings
    HubSpot Service Hub
    7.9
    15 Ratings
    Organize and prioritize service tickets00 Ratings7.515 Ratings
    Expert directory00 Ratings7.94 Ratings
    Subscription-based notifications00 Ratings8.26 Ratings
    ITSM collaboration and documentation00 Ratings7.65 Ratings
    Ticket creation and submission00 Ratings8.515 Ratings
    Ticket response00 Ratings7.815 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and HubSpot Service Hub
    Feature
    Gist
    -
    Ratings
    HubSpot Service Hub
    8.5
    14 Ratings
    External knowledge base00 Ratings8.714 Ratings
    Internal knowledge base00 Ratings8.214 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and HubSpot Service Hub
    Feature
    Gist
    -
    Ratings
    HubSpot Service Hub
    8.1
    6 Ratings
    Customer portal00 Ratings9.14 Ratings
    IVR00 Ratings7.13 Ratings
    Social integration00 Ratings7.34 Ratings
    Email support00 Ratings7.86 Ratings
    Help Desk CRM integration00 Ratings9.26 Ratings
    User Ratings
    GistHubSpot Service Hub
    Likelihood to Recommend
    9.5
    (112 ratings)
    8.5
    (16 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    8.7
    (4 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)