TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Issuetrak

    Score7 out of 10
    N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Pricing
    GistIssuetrak
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Offerings
    Pricing Offerings
    GistIssuetrak
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$2,000 one-time fee per installation
    Additional Details—Issuetrak Product Experts can provide for a quote for Cloud+ plans.
    More Pricing Information
    Features
    GistIssuetrak
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and Issuetrak
    Feature
    Gist
    8.9
    2 Ratings
    Issuetrak
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and Issuetrak
    Feature
    Gist
    -
    Ratings
    Issuetrak
    6.7
    1 Ratings
    Organize and prioritize service tickets00 Ratings7.01 Ratings
    Expert directory00 Ratings4.01 Ratings
    Subscription-based notifications00 Ratings9.01 Ratings
    ITSM collaboration and documentation00 Ratings7.01 Ratings
    User Ratings
    GistIssuetrak
    Likelihood to Recommend
    9.5
    (112 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    4.0
    (1 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    10.0
    (1 ratings)