TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    Kayako

    Score6.9 out of 10
    N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Pricing
    GistKayako
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    GistKayako
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GistKayako
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and Kayako
    Feature
    Gist
    8.9
    2 Ratings
    Kayako
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gist and Kayako
    Feature
    Gist
    -
    Ratings
    Kayako
    2.0
    11 Ratings
    Organize and prioritize service tickets00 Ratings1.011 Ratings
    Expert directory00 Ratings1.05 Ratings
    Subscription-based notifications00 Ratings1.08 Ratings
    ITSM collaboration and documentation00 Ratings1.07 Ratings
    Ticket creation and submission00 Ratings7.011 Ratings
    Ticket response00 Ratings1.011 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gist and Kayako
    Feature
    Gist
    -
    Ratings
    Kayako
    1.0
    9 Ratings
    External knowledge base00 Ratings1.09 Ratings
    Internal knowledge base00 Ratings1.08 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gist and Kayako
    Feature
    Gist
    -
    Ratings
    Kayako
    1.0
    10 Ratings
    Customer portal00 Ratings1.07 Ratings
    IVR00 Ratings1.02 Ratings
    Social integration00 Ratings1.04 Ratings
    Email support00 Ratings1.010 Ratings
    Help Desk CRM integration00 Ratings1.06 Ratings
    User Ratings
    GistKayako
    Likelihood to Recommend
    9.5
    (112 ratings)
    1.0
    (22 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    7.8
    (11 ratings)
    Usability
    6.7
    (4 ratings)
    10.0
    (1 ratings)
    Availability
    -
    (0 ratings)
    7.5
    (2 ratings)
    Support Rating
    8.6
    (9 ratings)
    2.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)