TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    LiveChat

    Score9.4 out of 10
    Small Businesses (1-50 employees)
    LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…

    $20

    per month per user

    Pricing
    GistLiveChat
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Starter
    $20
    per month, billed annually per user
    Team
    $41
    per month, billed annually per user
    Busniess
    $59
    per month, billed annually per user
    Enterprise
    Request Quote from Sales
    Offerings
    Pricing Offerings
    GistLiveChat
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GistLiveChat
    Considered Both Products
    Gist
    Chose Gist
    Mailchimp is great but did not offer the chat feature. ActiveCampaign's price point was too high. LiveChat was cool but did not offer the all-in-one platform that Gist gives. I think Gist will catch up to ActiveCampaign in about another year. Mailchimp is just on another level …
    Incentivized
    Chose Gist
    Having a support ticket system is good and will help you resolve issues but, having an all-in-one tool that can let you not only resolve an issue but also to go above and beyond with customer support that later on translates into sales is priceless. That is the kind of tool …
    Incentivized
    Chose Gist
    While Gist may not win a head-to-head against any of these products in their specific sphere of operation, it competes well and has the added benefit everything else being built-in. This enables powerful and fast automation with minimal setup time and tinkering around to ensure …
    Incentivized
    Chose Gist
    All good options from the many we reviewed.but Gist provided best mix of cost and functionality
    Incentivized
    LiveChat
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GistLiveChat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and LiveChat
    Feature
    Gist
    8.9
    2 Ratings
    LiveChat
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    User Ratings
    GistLiveChat
    Likelihood to Recommend
    9.5
    (112 ratings)
    8.0
    (43 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    7.3
    (3 ratings)