TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    HelpDesk

    Score7.1 out of 10
    N/AHelpDesk is an online ticketing system that simplifies team workflows and enhances internal collaboration. Equipped with AI features, it optimizes responses and manages email overload through smart categorization. HelpDesk offers email and mail overload management through intelligent filtering and prioritization. With 256-bit SSL encryption, it provides a secure and reliable environment for enterprise customer…

    $34

    per month

    Pricing
    GistHelpDesk
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Team
    $34
    per month per agent
    Business
    $59
    per month per agent
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    GistHelpDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount for annual pricing.
    More Pricing Information
    Features
    GistHelpDesk
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and HelpDesk
    Feature
    Gist
    8.9
    2 Ratings
    HelpDesk
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    User Ratings
    GistHelpDesk
    Likelihood to Recommend
    9.5
    (112 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)