TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gist

    Score9.5 out of 10
    N/AGist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

    $29

    per month

    UseResponse

    Score5 out of 10
    Mid-Size Companies (51-1,000 employees)
    UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.

    $39

    per 2 agents/month

    Pricing
    GistUseResponse
    Editions & Modules
    Professional
    $29.00
    per month
    Premium
    $99.00
    per month
    Self-Hosted
    $3200
    includes one of the platforms, 5 support agents, announcements.
    Basic
    from $39
    per 2 agents/month
    Offerings
    Pricing Offerings
    GistUseResponse
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GistUseResponse
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Gist and UseResponse
    Feature
    Gist
    8.9
    2 Ratings
    UseResponse
    -
    Ratings
    Chat history and transcripts8.92 Ratings00 Ratings
    Chat reporting8.92 Ratings00 Ratings
    Chat and web analytics8.92 Ratings00 Ratings
    User Ratings
    GistUseResponse
    Likelihood to Recommend
    9.5
    (112 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.6
    (9 ratings)
    -
    (0 ratings)