| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gist | Score9.5 out of 10 | N/A | Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more. | $29 per month |
 Userlike | Score8.2 out of 10 | Mid-Size Companies (51-1,000 employees) | Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer… | $37 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Userlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version. | ||||||||||||||
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| Gist | Userlike | |
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| Considered Both Products | Chose Gist Easy to get in Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Gist | Userlike | |||||||||||||
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| Chat Analytics and Reports |
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| Gist | Userlike | |
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| Likelihood to Recommend | 9.5 | - |
| Likelihood to Renew | 8.2 | - |
| Usability | 6.7 | - |
| Support Rating | 8.6 | - |
