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Gladly CX Platform vs. Google Cloud Contact Center AI

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Gladly CX Platform

10 Reviews and Ratings

Google Cloud Contact Center AI

34 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A
    Pricing
    Gladly CX PlatformGoogle Cloud Contact Center AI
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    No answers on this topic
    Offerings
    Pricing Offerings
    Gladly CX PlatformGoogle Cloud Contact Center AI
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformGoogle Cloud Contact Center AI
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Google Cloud Contact Center AI
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Google Cloud Contact Center AI
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Google Cloud Contact Center AI
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Google Cloud Contact Center AI
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Gladly CX Platform and Google Cloud Contact Center AI
    Feature
    Gladly CX Platform
    -
    Ratings
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Agent dashboard00 Ratings8.513 Ratings
    Validate callers00 Ratings7.911 Ratings
    Outbound response00 Ratings8.211 Ratings
    Call forwarding00 Ratings8.611 Ratings
    Click-to-call (CTC)00 Ratings8.911 Ratings
    Warm transfer00 Ratings8.810 Ratings
    Predictive dialing00 Ratings8.39 Ratings
    Interactive voice response00 Ratings8.411 Ratings
    REST APIs00 Ratings7.211 Ratings
    Call scripts00 Ratings8.111 Ratings
    Call tracking00 Ratings8.411 Ratings
    Multichannel integration00 Ratings8.712 Ratings
    CRM software integration00 Ratings8.711 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Gladly CX Platform and Google Cloud Contact Center AI
    Feature
    Gladly CX Platform
    -
    Ratings
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Inbound call routing00 Ratings8.312 Ratings
    Omnichannel inbound routing00 Ratings8.111 Ratings
    Recording00 Ratings8.813 Ratings
    Quality management00 Ratings8.911 Ratings
    Call analytics00 Ratings9.012 Ratings
    Historical reporting00 Ratings9.011 Ratings
    Live reporting00 Ratings8.410 Ratings
    Customer surveys00 Ratings8.18 Ratings
    Customer interaction analytics00 Ratings8.410 Ratings
    User Ratings
    Gladly CX PlatformGoogle Cloud Contact Center AI
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)