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Gladly CX Platform vs. LeadDesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    LeadDesk

    N/AN/ALeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view.

    $89

    per month per license

    Pricing
    Gladly CX PlatformLeadDesk
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Instant
    89€
    per month per license
    Essential
    99€
    per month per license
    Advanced
    129€
    per month per license
    Enterprise
    Custom Quote
    Offerings
    Pricing Offerings
    Gladly CX PlatformLeadDesk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Gladly CX PlatformLeadDesk
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and LeadDesk
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    LeadDesk
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and LeadDesk
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    LeadDesk
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and LeadDesk
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    LeadDesk
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    Gladly CX PlatformLeadDesk
    Likelihood to Recommend
    10.0
    (2 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)