Gladly CX Platform vs. OTRS
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Gladly CX Platform | Score8 out of 10 | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User |
 OTRS | Score9.7 out of 10 | N/A | OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Gladly CX Platform | OTRS | |
|---|---|---|
| Likelihood to Recommend | 10.0 | - |
| Likelihood to Renew | 10.0 | - |
| Support Rating | 10.0 | - |