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Gladly CX Platform vs. Salesforce Service Cloud

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Gladly CX Platform

10 Reviews and Ratings

Salesforce Service Cloud

397 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Salesforce Service Cloud

    Score8.4 out of 10
    		N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    Gladly CX PlatformSalesforce Service Cloud
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    Gladly CX PlatformSalesforce Service Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gladly CX PlatformSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Salesforce Service Cloud
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets5.02 Ratings9.475 Ratings
    Expert directory10.01 Ratings8.553 Ratings
    ITSM collaboration and documentation10.02 Ratings8.260 Ratings
    Ticket creation and submission10.01 Ratings9.375 Ratings
    Ticket response5.01 Ratings9.174 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Salesforce Service Cloud
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base10.01 Ratings8.463 Ratings
    Internal knowledge base10.01 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Salesforce Service Cloud
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    IVR10.02 Ratings8.834 Ratings
    Social integration10.02 Ratings8.947 Ratings
    Email support10.02 Ratings9.276 Ratings
    Help Desk CRM integration10.02 Ratings8.866 Ratings
    Customer portal00 Ratings7.954 Ratings
    User Ratings
    Gladly CX PlatformSalesforce Service Cloud
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.2
    (8 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    -
    (0 ratings)
    8.6
    (7 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)