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Gladly CX Platform vs. UseResponse

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    UseResponse

    Score5 out of 10
    Mid-Size Companies (51-1,000 employees)
    UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.

    $39

    per 2 agents/month

    Pricing
    Gladly CX PlatformUseResponse
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Self-Hosted
    $3200
    includes one of the platforms, 5 support agents, announcements.
    Basic
    from $39
    per 2 agents/month
    Offerings
    Pricing Offerings
    Gladly CX PlatformUseResponse
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Gladly CX PlatformUseResponse
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and UseResponse
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    UseResponse
    -
    Ratings
    Organize and prioritize service tickets5.02 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    ITSM collaboration and documentation10.02 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response5.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and UseResponse
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    UseResponse
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and UseResponse
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    UseResponse
    -
    Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    Gladly CX PlatformUseResponse
    Likelihood to Recommend
    10.0
    (2 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)