Gladly CX Platform vs. WorkHub Tasks

In my case, every day working with Gladly CX Platform is better than the way we used to work with Zendesk, as we did have a big upgrade. So, working with Gladly CX Platform has improved our job daily, making the job faster and easier and that help us tomake the customer happier and to succed in our goal and happiness guarantee

Incentivized

The fact that WorkhHub Tasks is so highly configurable is its best feature. Your own fields, requirements, products, workflows, etc., are simple to set up. I used to work with two different help desk software programs before switching to WorkHub Tasks. It is by far the most effective program we've ever used, especially considering how cheap it is compared to more expensive programs.

• Keeps record of previous interactions/customer history.
• Displays customer profile, orders and inquiries simultaneously.
• Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day).

Incentivized

• The chat feature allows us to have real-time conversations with customers
• It helps us to resolve customer issues more quickly.
• WorkHub Tasks make it possible for the team to raise customer satisfaction

• Gladly continues to enhance the reporting capabilities of the platform making it an even stronger tool with each update.

Incentivized

• After the projects are finished, there should be a mechanism to sort them.
• Search by username ought to be available.
• There should be a project-based sorting.

Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction

Incentivized

Because I've been using the platform for almost 3 years, and it has been a game changer in our line of work, making the work easier and faster. And in peak season, when we hire new agents, the training is way better and easier. So for me, using this platform has made my job better

Incentivized

Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.

Incentivized

Gladly truly delivers what other vendors promote:

• True Omnichannel support.
• Easy to use UI.
• Robust reporting.
• Full SaaS solution.
• Built-in knowledgebase.
• Simple implementation.
• Great support team.
• True business partnership.
• Full 360 views of your customer.
• Reduced ramp time for agents.

It truly is the future of Customer Support software. True game changer.

Incentivized

Asana is a tool that we have used and is closely related to WorkHub Tasks. It is also a ticket-generated tool for project management but we have only used it for some of our running projects. Asana is well suited for internal communication and project management, but on a larger scale, WorkHub Tasks is good and my preference.

• Improved Customer Satisfaction
• Operational Efficiency and Cost Savings
• Revenue Growth Through Enhanced Customer Experience

Incentivized

• Intelligent query handling due to relative task assignment
• Smart instead of the hard work enables using resources on other tasks
• customer retention has gone up significantly