TrustRadius: an HG Insights company

Gladly CX Platform vs. Zoho Desk

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Gladly CX PlatformZoho Desk
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Gladly CX PlatformZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    Gladly CX PlatformZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Zoho Desk
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets5.02 Ratings8.94 Ratings
    Expert directory10.01 Ratings7.93 Ratings
    ITSM collaboration and documentation10.02 Ratings10.01 Ratings
    Ticket creation and submission10.01 Ratings8.54 Ratings
    Ticket response5.01 Ratings8.54 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Zoho Desk
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base10.01 Ratings8.94 Ratings
    Internal knowledge base10.01 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Zoho Desk
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Zoho Desk
    7.4
    4 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings6.02 Ratings
    Email support10.02 Ratings6.64 Ratings
    Help Desk CRM integration10.02 Ratings8.93 Ratings
    Customer portal00 Ratings8.04 Ratings
    User Ratings
    Gladly CX PlatformZoho Desk
    Likelihood to Recommend
    10.0
    (2 ratings)
    7.8
    (23 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.7
    (12 ratings)