TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glassbox

    Score8.1 out of 10
    Enterprise companies (1,001+ employees)
    Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A

    Google Analytics

    Score7.9 out of 10
    N/AGoogle Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

    $0

    per month

    Pricing
    GlassboxGoogle Analytics
    Editions & Modules
    No answers on this topic
    Google Analytics 360
    150,000
    per year
    Google Analytics
    Free
    Offerings
    Pricing Offerings
    GlassboxGoogle Analytics
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GlassboxGoogle Analytics
    Considered Both Products
    Glassbox
    Chose Glassbox
    Google Analytics is great in managing our campaigns and in telling us the levels of conversion. The same for our a/B testing tools which tell us which test is converting higher than the other. The problem with these tools is that they do not tell you the why behind the what - …
    Incentivized
    Chose Glassbox
    The ability to integrate our current tools with Glassbox has been one of our major priorities. We have quite a lot of tools we use and we needed an analytics tool that could integrate with all of them: VoC, A/B testing, Google Analytics, Adobe, Jira, and more. I love that all …
    Incentivized
    Chose Glassbox
    1. Improved understanding of customer behavior: Glassbox provides a detailed view of how customers interact with a website, mobile app, and other digital channels. This information is essential for understanding customer behavior and identifying areas where the business can …
    Incentivized
    Chose Glassbox
    Glassbox was able to provide a solution to both a technical and experience use cases. Glassbox put same emphasis on the technical and experience struggles which provide us with more data than any other tools we've seen. Glassbox also ties all events to revenue which helps us …
    Incentivized
    Chose Glassbox
    The automatic tagging abilities were very important for us as we do not have the resources to tag all the website events. The 100% data is crucial to make more informed decisions. The Glassbox service team is also great and very helpful.
    Incentivized
    Chose Glassbox
    We needed advanced customization abilities and to relate campaigns to revenue both of which Glassbox does extremaly well
    Incentivized
    Chose Glassbox
    More intuitive, and the amount of data is really great. I loved the clean UI of the session replay.
    Incentivized
    Chose Glassbox
    The integrations abilities as well as the quick and easy implantation of the tool.
    Incentivized
    Chose Glassbox
    Glassbox covers everything - from technical to experience related events and the integration with our existing tools is super important for us as we stream data from our VoC and analytics tools to Glassbox and can use one centralized system for all our use cases. The support is …
    Incentivized
    Chose Glassbox
    While Glassbox has the smoothest interface and product, it still lacks against the leaders like Google and Adobe in terms of the flexibility the giamts provide for integration with any kind of technology the oragnisations are following
    Incentivized
    Chose Glassbox
    UI is very clean and Glassbox integrations with every tool we have in our stack was super important for us. Also, the out-of-the-box reports and easy customization of the system to match our needs
    Incentivized
    Chose Glassbox
    It is easy to set up and configure based on use cases and KPIs. The system is very intuitive and allows customization. Also, lots of insights from the very beginning
    Incentivized
    Chose Glassbox
    Easy to use even without technical background and the many ways the data is presented.
    Incentivized
    Chose Glassbox
    Glassbox were able to understand the problems we were trying to solve in our company. They were able to help us identify that a good chunk of our customers were having poor exuberance on our site due to issues that were being caused on the customer side. Once they were able to …
    Incentivized
    Chose Glassbox
    More integrations and ease of use
    Incentivized
    Chose Glassbox
    Answered all of our use cases as well as provided a clear roadmap to success. We received on going support and insights eve before we even signed which helped get more stakeholders in our company onboard.
    Incentivized
    Chose Glassbox
    Glassbox has the ability to adjust to the digital market needs. Their understanding of use cases and what companies care about in terms of improving their conversion rates is the main reason why we chose to go with Glassbox. Plus, the UI is easy to navigate through and is more …
    Incentivized
    Chose Glassbox
    The user interface is clean and the tool's ability to show different users in the organization what they care about in terms of data and reports
    Incentivized
    Chose Glassbox
    Glassbox has a good understanding of what is needed in terms of an analytics tool. The tool's ability to capture 100% data and generate AI-driven insights is one of the reasons we decided to go with Glassbox. Further, Glassbox's ability to provide instant recommendations on how …
    Incentivized
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GlassboxGoogle Analytics
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Glassbox and Google Analytics
    Feature
    Glassbox
    9.6
    45 Ratings
    Google Analytics
    -
    Ratings
    Responsive Design for Web Access9.844 Ratings00 Ratings
    Mobile Application9.943 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.444 Ratings00 Ratings
    Mobile App Analytics9.444 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Glassbox and Google Analytics
    Feature
    Glassbox
    9.5
    45 Ratings
    Google Analytics
    -
    Ratings
    Click analytics9.945 Ratings00 Ratings
    Scroll maps9.344 Ratings00 Ratings
    Conversion tracking9.444 Ratings00 Ratings
    Goal tracking9.444 Ratings00 Ratings
    Funnel Analysis9.945 Ratings00 Ratings
    Session Recording and Replay9.445 Ratings00 Ratings
    User Segmentation9.445 Ratings00 Ratings
    Web Analytics
    Comparison of Web Analytics features of Glassbox and Google Analytics
    Feature
    Glassbox
    -
    Ratings
    Google Analytics
    8.2
    2 Ratings
    Lead Conversion Tracking00 Ratings7.52 Ratings
    Bounce Rate Measurement00 Ratings8.52 Ratings
    Device and Browser Reporting00 Ratings8.52 Ratings
    Pageview Tracking00 Ratings8.02 Ratings
    Event Tracking00 Ratings7.02 Ratings
    Reporting in real-time00 Ratings10.01 Ratings
    Referral Source Tracking00 Ratings8.02 Ratings
    Customizable Dashboards00 Ratings8.52 Ratings
    User Ratings
    GlassboxGoogle Analytics
    Likelihood to Recommend
    9.9
    (46 ratings)
    8.3
    (185 ratings)
    Likelihood to Renew
    9.1
    (6 ratings)
    9.0
    (51 ratings)
    Usability
    8.7
    (15 ratings)
    7.5
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (42 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (7 ratings)
    Configurability
    -
    (0 ratings)
    6.0
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)