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Glassbox vs. Medallia Digital Experience Analytics

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glassbox

    Score8.1 out of 10
    Enterprise companies (1,001+ employees)
    Glassbox helps organizations make their customer’s digital experience intuitive and safe. It does this by capturing activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised, the reasons behind it, and their potential value and empowers users to take action in real-time.N/A

    Medallia Digital Experience Analytics

    Score10 out of 10
    N/AMedallia Digital Experience Analytics (formerly Decibel Insight) is a heat mapping and web analytics solution. The solution provides visibility into every user's experience to identify the biggest opportunities for growth. Automatically scoring every experience, Medallia DXA is designed to uncover the biggest opportunities to improve the user's digital presence, strengthen customer relationships, and generate more revenue.

    $40

    per month

    Pricing
    GlassboxMedallia Digital Experience Analytics
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    GlassboxMedallia Digital Experience Analytics
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GlassboxMedallia Digital Experience Analytics
    Considered Both Products
    Glassbox
    Chose Glassbox
    Glassbox has the ability to adjust to the digital market needs. Their understanding of use cases and what companies care about in terms of improving their conversion rates is the main reason why we chose to go with Glassbox. Plus, the UI is easy to navigate through and is more …
    Incentivized
    Medallia
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GlassboxMedallia Digital Experience Analytics
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Glassbox and Medallia Digital Experience Analytics
    Feature
    Glassbox
    9.6
    45 Ratings
    Medallia Digital Experience Analytics
    -
    Ratings
    Responsive Design for Web Access9.844 Ratings00 Ratings
    Mobile Application9.943 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.444 Ratings00 Ratings
    Mobile App Analytics9.444 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Glassbox and Medallia Digital Experience Analytics
    Feature
    Glassbox
    9.5
    45 Ratings
    Medallia Digital Experience Analytics
    -
    Ratings
    Click analytics9.945 Ratings00 Ratings
    Scroll maps9.344 Ratings00 Ratings
    Conversion tracking9.444 Ratings00 Ratings
    Goal tracking9.444 Ratings00 Ratings
    Funnel Analysis9.945 Ratings00 Ratings
    Session Recording and Replay9.445 Ratings00 Ratings
    User Segmentation9.445 Ratings00 Ratings
    User Ratings
    GlassboxMedallia Digital Experience Analytics
    Likelihood to Recommend
    9.9
    (46 ratings)
    6.9
    (3 ratings)
    Likelihood to Renew
    9.1
    (6 ratings)
    7.3
    (1 ratings)
    Usability
    8.7
    (15 ratings)
    -
    (0 ratings)