TrustRadius: an HG Insights company

GLPI vs. JitBit Help Desk

Save this comparison

Save this comparison

GLPI

8 Reviews and Ratings

JitBit Help Desk

12 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    GLPIJitBit Help Desk
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    GLPIJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPIJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and JitBit Help Desk
    Feature
    GLPI
    9.0
    2 Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets10.02 Ratings10.03 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings10.01 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    Subscription-based notifications00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and JitBit Help Desk
    Feature
    GLPI
    8.5
    2 Ratings
    JitBit Help Desk
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and JitBit Help Desk
    Feature
    GLPI
    9.5
    2 Ratings
    JitBit Help Desk
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of GLPI and JitBit Help Desk
    Feature
    GLPI
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of GLPI and JitBit Help Desk
    Feature
    GLPI
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    GLPIJitBit Help Desk
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)