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GLPI vs. OneDesk

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GLPI

8 Reviews and Ratings

OneDesk

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    OneDesk

    Score8 out of 10
    		N/AOneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.

    $55

    per month

    Pricing
    GLPIOneDesk
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Per User Per Month (Billed Annually)
    $9
    Paid Annually
    Per User Per Month (Billed Monthly)
    $11
    Paid Monthly
    Offerings
    Pricing Offerings
    GLPIOneDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$1,200 per installationOptional
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.For any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.
    More Pricing Information
    Features
    GLPIOneDesk
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and OneDesk
    Feature
    GLPI
    9.0
    2 Ratings
    OneDesk
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings00 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and OneDesk
    Feature
    GLPI
    8.5
    2 Ratings
    OneDesk
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and OneDesk
    Feature
    GLPI
    9.5
    2 Ratings
    OneDesk
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
    User Ratings
    GLPIOneDesk
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)