GLPI vs. osTicket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GLPI | Score9.4 out of 10 | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month |
 osTicket | Score8 out of 10 | N/A | osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls. | $12 per month |
| GLPI | osTicket | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | $1,200 per installation | No setup fee | ||||||||||||||
| Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| GLPI | osTicket | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.1 |
| Likelihood to Renew | - | 10.0 |
| Usability | 9.0 | 8.0 |
| Support Rating | - | 1.0 |
| Implementation Rating | - | 10.0 |