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GLPI vs. ManageEngine ServiceDesk Plus

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GLPI

8 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    GLPIManageEngine ServiceDesk Plus
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    GLPIManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$1,200 per installationNo setup fee
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
    More Pricing Information
    Features
    GLPIManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and ManageEngine ServiceDesk Plus
    Feature
    GLPI
    9.0
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.02 Ratings8.020 Ratings
    Expert directory8.02 Ratings5.013 Ratings
    Self-service tools9.02 Ratings8.018 Ratings
    ITSM collaboration and documentation8.02 Ratings10.016 Ratings
    ITSM reports and dashboards10.02 Ratings8.018 Ratings
    Service restoration00 Ratings5.015 Ratings
    Subscription-based notifications00 Ratings6.014 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and ManageEngine ServiceDesk Plus
    Feature
    GLPI
    8.5
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement9.01 Ratings9.014 Ratings
    Asset management dashboard8.02 Ratings8.014 Ratings
    Policy and contract enforcement00 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of GLPI and ManageEngine ServiceDesk Plus
    Feature
    GLPI
    9.5
    2 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository9.01 Ratings7.015 Ratings
    Service-level management10.02 Ratings9.014 Ratings
    Change calendar00 Ratings8.011 Ratings
    User Ratings
    GLPIManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)