GLPI vs. Snow Atlas

GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.

Incentivized

It is well suited as a SaaS solution which reduces our internal infrastructure and support costs

Incentivized

• Tickering
• Inventory
• FAQ

Incentivized

• Visibility of Applications, User, devices in your estate
• License compliance reports
• SaaS Usage Visibility
• Shadow IT Visibility

Incentivized

• Lack of auto update mechanism.
• Admin interface is somewhat dated.

Incentivized

• Dashboard reporting so we gain insights over time
• The ability to add both desktop and cloud applications not in Snows database directly
• Alert Snow when the application type needs correcting
• Ability to add new periods and rates for M365 and still have previous periods
• Ability to log calls to Snow via Snow Atlas

Provides the much needed visibility to contain spend and rationalise software

We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.

Incentivized

Atlas is easy to navigate, it looks reasonably similar to the on prem version we were using previously

Incentivized

Front line support staff done always understand the issue you are explaining or the need to escalate to back end/higher up areas for resolutions and can often require use of the Escalate function or emailing to your Account/Customer Success Manager. That said, once an issue properly is understood, it is handled well.

Incentivized

We should have spun up a Project to manage the implementation. Snow indicated to us the ease in which Snow Atlas could be implemented, however this did not factor in that we were migrating from their on-prem product Snow License Manager hosted through a Managed Servicer Partner. For a clean installation, your implementation can be quick and likely not require a Project. If you are migrating from another products or are a company that can have lots of stakeholders, fingers in the pie, hurdles/business processes that need to be adhered to, definitely use a Project to perform your implementation.

Incentivized

We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.

Incentivized

This is my 1st software license tool that I've used.

Incentivized

• No cost upfront apart from hosting
• Extensive plugin catalogue to add new features without any cost
• No maintenance cost unless you need support.

Incentivized

• Rationalising renewal numbers down to only what you need, factoring in people who request software and hardly/never use it
• Tracking Named User license assignments

Incentivized