GLPI vs. Splunk IT Service Intelligence (ITSI)

GLPI

Splunk IT Service Intelligence (ITSI)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.3 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
Splunk IT Service Intelligence (ITSI)	Score 10.0 out of 10	N/A	Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.	N/A

Pricing

GLPI

Splunk IT Service Intelligence (ITSI)

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

No answers on this topic

Offerings

Pricing Offerings
GLPI	Splunk IT Service Intelligence (ITSI)
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$1,200 per installation

No setup fee

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

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More Pricing Information

Community Pulse
	GLPI	Splunk IT Service Intelligence (ITSI)
Considered Both Products	GLPI Víctor Carrión Hontoria Sysadmin Chose GLPI We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Helpful?	Splunk IT Service Intelligence (ITSI) JS Jai Raj Sharma Information Technology Manager Chose Splunk IT Service Intelligence (ITSI) IBM Security QRadar EDR Incentivized Helpful? PL Peter Luyten Splunk Administrator Chose Splunk IT Service Intelligence (ITSI) WE have not used or looked at alternatives to ITSI. Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) We selected ITSI as it was easy to use with the existing Splunk ecosystem we had but also has a number of out-of-the-box configurations/dashboards/services and blueprints. This made it easy to get started and provide value back to stakeholders quickly. Incentivized Helpful? Kendal Droddy Senior System Engineer Chose Splunk IT Service Intelligence (ITSI) If you've used any Splunk product then you know they have a good reputation for creating smart and user-friendly tools. Splunk IT Essentials is no different and I have had nothing but positive experiences with it. It was a straightforward integration with our enterprise … Incentivized Helpful? WS WILLIAM STIMELY president Chose Splunk IT Service Intelligence (ITSI) Splunk is better for service management and capacity planning Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' … Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) We have not evaluated any other products like ITSI Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The … Incentivized Helpful? Timothy Pacl Splunk Architect Chose Splunk IT Service Intelligence (ITSI) I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up. Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) ITSI is so far ahead of solarwinds when it comes to out of the box value and usability. Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) Na Incentivized Helpful? TK Todd Kulick Chose Splunk IT Service Intelligence (ITSI) Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a … Incentivized Helpful? VR Vineet Rawat Data Scientist Chose Splunk IT Service Intelligence (ITSI) Also BMC BPPM, SolarWinds. ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any … Incentivized Helpful? Ahmed Mujeeb Assistant Manager Infrastructure Chose Splunk IT Service Intelligence (ITSI) ITSI is one of a kind, I can not find any other product with such capabilities. Incentivized Helpful? Sharique Khan DevOps Engineering Manager Chose Splunk IT Service Intelligence (ITSI) It's a well-rounded solution spanning across various paradigms such log collection and aggregation. Correlation and event monitoring. Use of machine learning to automatically adjust thresholds. Incentivized Helpful? Rekha Yadav Development Team Lead Chose Splunk IT Service Intelligence (ITSI) There are many products in the market like ServiceNow, MoogSoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much … Incentivized Helpful? Nikhil Kumar Sharma Associate Consultant Chose Splunk IT Service Intelligence (ITSI) Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about MoogSoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally … Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) They are both great applications. Splunk was the application the development teams were already familiar with which is why they chose to move forward with it. Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. … Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled. Incentivized Helpful? Verified User Anonymous Chose Splunk IT Service Intelligence (ITSI) ITSI stands alone as a tool for converting Splunk data into constantly monitored and organized KPIs. The alternative is manual creation and management of Splunk Enterprise alerts. That solution is not scalable to thousands of Splunk alerts. If you are building a monitoring … Incentivized Helpful? Mike McGrail Senior Infrastructure Specialist Chose Splunk IT Service Intelligence (ITSI) We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to … Incentivized Helpful? ShuYun Du Technical Specialist Chose Splunk IT Service Intelligence (ITSI) I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or … Incentivized Helpful?

Features

GLPI

Splunk IT Service Intelligence (ITSI)

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.0 Ratings 10% above category average	Splunk IT Service Intelligence (ITSI) - Ratings
Organize and prioritize service tickets	10.00 Ratings	00 Ratings
Expert directory	8.00 Ratings	00 Ratings
Self-service tools	9.00 Ratings	00 Ratings
ITSM collaboration and documentation	8.00 Ratings	00 Ratings
ITSM reports and dashboards	10.00 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 8.5 Ratings 3% above category average	Splunk IT Service Intelligence (ITSI) - Ratings
Configuration mangement	9.00 Ratings	00 Ratings
Asset management dashboard	8.00 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 9.5 Ratings 12% above category average	Splunk IT Service Intelligence (ITSI) - Ratings
Change requests repository	9.00 Ratings	00 Ratings
Service-level management	10.00 Ratings	00 Ratings

Best Alternatives
	GLPI	Splunk IT Service Intelligence (ITSI)
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Sentry Score 9.1 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	ManageEngine ADAudit Plus Score 9.2 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.2 out of 10	ManageEngine ADAudit Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	9.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (0 ratings)
Usability	9.0 (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	8.9 (0 ratings)

User Testimonials
	GLPI	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review	[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views. Incentivized Verified User Anonymous Read full review
Pros	Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way. Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards. Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk. Incentivized Verified User Anonymous Read full review
Cons	Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review	The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve. We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected. I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI. Mike McGrail Senior Infrastructure Specialist Read full review
Usability	We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review	Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks. JS Jai Raj Sharma Information Technology Manager Read full review
Support Rating	No answers on this topic	During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor. Mike McGrail Senior Infrastructure Specialist Read full review
Alternatives Considered	We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow. Incentivized Nikhil Kumar Sharma Associate Consultant Read full review
Return on Investment	No cost upfront apart from hosting Extensive plugin catalogue to add new features without any cost No maintenance cost unless you need support. Incentivized Verified User Anonymous Read full review	Splunk IT Service Intelligence (ITSI) has improved our efficiency and accuracy in detecting the attacks and mitigating them. It helped us in discovering various kinds of logins within our organization, such as failed logins, interactive logins, admin logins etc etc With the help of Splunk IT Service Intelligence (ITSI) we can now keep an eye on real time data as well. JS Jai Raj Sharma Information Technology Manager Read full review
ScreenShots	GLPI Screenshots