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Gmelius vs. Hiver

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Gmelius

7 Reviews and Ratings

Hiver

14 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gmelius

    Score10 out of 10
    		N/AGmelius Mission: Build the 1st collaboration platform that lives where you work 🚀 Gmelius offers a way to collaborate, manage projects and automate workflows inside Google Workspace (formerly G Suite),and beyond, by connecting the other tools that are used daily at companies like Slack, and Trello. Teams can collaborate right from the tools they already know and love. Gmelius allows them to work together on email, monitor and distribute their company's workload visually, and…N/A

    Hiver

    Score7.7 out of 10
    		N/AHiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for…

    $24

    per month per user

    Pricing
    GmeliusHiver
    Editions & Modules
    No answers on this topic
    Lite
    $24
    per month per user
    Growth
    $34
    per month per user
    Pro
    $59
    per month per user
    Elite
    Contact Sales
    Offerings
    Pricing Offerings
    GmeliusHiver
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Community Pulse
    GmeliusHiver
    Considered Both Products
    Gmelius
    No answer on this topic
    Hiver
    Verified User
    Chose Hiver
    Hiver is better than Front as it plugs directly into Gmail so no need to log into a separate email. While Gmelius has more features the price seems to be higher to. So it would depend on the volume and features needed when deciding between Hiver and Gmelius. Both can automate …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GmeliusHiver
    Project Management
    Comparison of Project Management features of Gmelius and Hiver
    Feature
    Gmelius
    6.4
    6 Ratings
    Hiver
    -
    Ratings
    Task Management7.24 Ratings00 Ratings
    Workflow Automation7.05 Ratings00 Ratings
    Mobile Access5.94 Ratings00 Ratings
    Search5.55 Ratings00 Ratings
    Communication
    Comparison of Communication features of Gmelius and Hiver
    Feature
    Gmelius
    8.1
    5 Ratings
    Hiver
    -
    Ratings
    Notifications8.15 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Gmelius and Hiver
    Feature
    Gmelius
    -
    Ratings
    Hiver
    9.0
    4 Ratings
    Organize and prioritize service tickets00 Ratings9.04 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gmelius and Hiver
    Feature
    Gmelius
    -
    Ratings
    Hiver
    8.0
    1 Ratings
    External knowledge base00 Ratings8.01 Ratings
    Internal knowledge base00 Ratings8.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gmelius and Hiver
    Feature
    Gmelius
    -
    Ratings
    Hiver
    8.5
    4 Ratings
    Customer portal00 Ratings8.01 Ratings
    Email support00 Ratings9.04 Ratings
    User Ratings
    GmeliusHiver
    Likelihood to Recommend
    9.8
    (6 ratings)
    8.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    4.0
    (1 ratings)