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GoContact vs. Google Cloud Contact Center AI

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GoContact

2 Reviews and Ratings

Google Cloud Contact Center AI

34 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoContact

    Score10 out of 10
    		N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A
    Pricing
    GoContactGoogle Cloud Contact Center AI
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoContactGoogle Cloud Contact Center AI
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    GoContactGoogle Cloud Contact Center AI
    Contact Center Software
    Comparison of Contact Center Software features of GoContact and Google Cloud Contact Center AI
    Feature
    GoContact
    9.4
    2 Ratings
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Agent dashboard9.02 Ratings8.513 Ratings
    Validate callers10.02 Ratings7.911 Ratings
    Outbound response9.02 Ratings8.211 Ratings
    Call forwarding9.02 Ratings8.611 Ratings
    Click-to-call (CTC)9.01 Ratings8.911 Ratings
    Warm transfer10.02 Ratings8.810 Ratings
    Predictive dialing10.02 Ratings8.39 Ratings
    Interactive voice response9.02 Ratings8.411 Ratings
    REST APIs10.01 Ratings7.211 Ratings
    Call scripts9.02 Ratings8.111 Ratings
    Call tracking9.02 Ratings8.411 Ratings
    Multichannel integration9.02 Ratings8.712 Ratings
    CRM software integration10.02 Ratings8.711 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoContact and Google Cloud Contact Center AI
    Feature
    GoContact
    9.4
    2 Ratings
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Inbound call routing10.02 Ratings8.312 Ratings
    Omnichannel inbound routing10.02 Ratings8.111 Ratings
    Recording9.02 Ratings8.813 Ratings
    Quality management10.01 Ratings8.911 Ratings
    Call analytics9.02 Ratings9.012 Ratings
    Historical reporting9.02 Ratings9.011 Ratings
    Live reporting9.02 Ratings8.410 Ratings
    Customer surveys9.01 Ratings8.18 Ratings
    Customer interaction analytics10.01 Ratings8.410 Ratings
    User Ratings
    GoContactGoogle Cloud Contact Center AI
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)