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GoContact vs. Nextiva Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoContact

    Score10 out of 10
    N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A

    Nextiva Contact Center

    Score9.7 out of 10
    N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    GoContactNextiva Contact Center
    Editions & Modules
    No answers on this topic
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    GoContactNextiva Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    GoContactNextiva Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of GoContact and Nextiva Contact Center
    Feature
    GoContact
    9.4
    2 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard9.02 Ratings9.542 Ratings
    Validate callers10.02 Ratings9.640 Ratings
    Outbound response9.02 Ratings9.740 Ratings
    Call forwarding9.02 Ratings9.741 Ratings
    Click-to-call (CTC)9.01 Ratings9.034 Ratings
    Warm transfer10.02 Ratings9.439 Ratings
    Predictive dialing10.02 Ratings9.026 Ratings
    Interactive voice response9.02 Ratings8.931 Ratings
    REST APIs10.01 Ratings9.324 Ratings
    Call scripts9.02 Ratings9.523 Ratings
    Call tracking9.02 Ratings9.937 Ratings
    Multichannel integration9.02 Ratings9.127 Ratings
    CRM software integration10.02 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoContact and Nextiva Contact Center
    Feature
    GoContact
    9.4
    2 Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing10.02 Ratings9.840 Ratings
    Omnichannel inbound routing10.02 Ratings9.234 Ratings
    Recording9.02 Ratings9.738 Ratings
    Quality management10.01 Ratings9.636 Ratings
    Call analytics9.02 Ratings9.637 Ratings
    Historical reporting9.02 Ratings9.340 Ratings
    Live reporting9.02 Ratings8.835 Ratings
    Customer surveys9.01 Ratings9.621 Ratings
    Customer interaction analytics10.01 Ratings9.327 Ratings
    User Ratings
    GoContactNextiva Contact Center
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (3 ratings)
    Usability
    8.0
    (1 ratings)
    8.6
    (8 ratings)
    Support Rating
    10.0
    (1 ratings)
    8.0
    (7 ratings)