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GoContact vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoContact

    Score10 out of 10
    N/AGoContact in Portugal is a company specialized in integrated solutions for Contact Centers (IPBX + Contact Center Software + Communications). GoContact's integrated Contact Center platform provides IPBX, IVR, Inbound / Outbound Services, Scripts, Tickets, Chat, CRM, Reporting /Analytics, Quality, E-learning, SMS, and Text to Speech.N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    GoContactZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    GoContactZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    GoContactZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of GoContact and Zoom Contact Center
    Feature
    GoContact
    9.4
    2 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard9.02 Ratings7.711 Ratings
    Validate callers10.02 Ratings7.18 Ratings
    Outbound response9.02 Ratings7.88 Ratings
    Call forwarding9.02 Ratings7.07 Ratings
    Click-to-call (CTC)9.01 Ratings7.96 Ratings
    Warm transfer10.02 Ratings8.411 Ratings
    Predictive dialing10.02 Ratings7.46 Ratings
    Interactive voice response9.02 Ratings8.39 Ratings
    REST APIs10.01 Ratings6.97 Ratings
    Call scripts9.02 Ratings7.28 Ratings
    Call tracking9.02 Ratings7.311 Ratings
    Multichannel integration9.02 Ratings8.210 Ratings
    CRM software integration10.02 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of GoContact and Zoom Contact Center
    Feature
    GoContact
    9.4
    2 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing10.02 Ratings8.510 Ratings
    Omnichannel inbound routing10.02 Ratings7.98 Ratings
    Recording9.02 Ratings8.69 Ratings
    Quality management10.01 Ratings8.09 Ratings
    Call analytics9.02 Ratings7.510 Ratings
    Historical reporting9.02 Ratings7.310 Ratings
    Live reporting9.02 Ratings7.310 Ratings
    Customer surveys9.01 Ratings8.26 Ratings
    Customer interaction analytics10.01 Ratings7.07 Ratings
    User Ratings
    GoContactZoom Contact Center
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.0
    (19 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)