GoldMine CRM (discontinued) vs. Kustomer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoldMine CRM (discontinued) | Score2.6 out of 10 | N/A | GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application. | $65 per month per user |
 Kustomer | Score8.6 out of 10 | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user |
| GoldMine CRM (discontinued) | Kustomer | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | All plans require an annual subscription and 8 users minimum. | ||||||||||||||
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| GoldMine CRM (discontinued) | Kustomer | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| GoldMine CRM (discontinued) | Kustomer | |
|---|---|---|
| Likelihood to Recommend | 3.0 | 9.0 |
| Likelihood to Renew | 4.6 | 7.9 |
| Usability | 8.0 | 10.0 |
| Availability | 10.0 | 9.1 |
| Performance | 7.0 | 6.4 |
| Support Rating | 7.8 | 9.4 |
| In-Person Training | 10.0 | 7.6 |
| Online Training | - | 8.3 |
| Implementation Rating | 9.0 | 7.9 |
| Configurability | 8.0 | 7.9 |
| Ease of integration | - | 7.2 |
| Product Scalability | 9.0 | 9.1 |
| Vendor post-sale | - | 8.7 |
| Vendor pre-sale | - | 9.1 |