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Chorus by ZoomInfo

Score8.4 out of 10

431 Reviews and Ratings

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Media

deal and account visibility.
a post-meeting brief.
team analytics.

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Top Performing Features

  • Call Summarization

    Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

    Category average: 8.8

  • Call Recording Playback

    Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

    Category average: 9.4

  • Speech-to-Text Transcription

    Automatically transcribes audio recordings of conversations into text for easy review and analysis.

    Category average: 8.9

Areas for Improvement

  • Speaker Diarization

    Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

    Category average: 8.5

  • Sentiment Analysis

    Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

    Category average: 7.2

  • Keyword Search & Retrieval

    Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

    Category average: 8.8

Great value for the price

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to record and review sales calls so I can focus on the conversation instead of scribbling notes. It helps me catch key details, follow up quicker, and gives my manager solid coaching insights. Our team mainly uses it for sales, but it’s flexible. I’d rate it an 8 since it saves time and keeps us sharp.

Pros

  • Records
  • Summarizes
  • Coaching

Cons

  • Better data - not as good as Gong
  • Better searching options in platform
  • Better sorting through recording to more quickly find what you need.

Return on Investment

  • Helped me learn where I was making mistakes
  • Improved close rate by 3%
  • Decreased % I was speaking compared to customer.

Alternatives Considered

Gong

Chorus by ZoomInfo - Voice of customers

Use Cases and Deployment Scope

In my organization , I leverage Chorus by ZoomInfo as a conversation intelligence platform to analyze marketing and sales interaction across calls, emails and video meeting.

It integrates with our CRM Astro and Salesforce , providing actionable insights to customer engagements.

Pros

  • Automatic Call recording
  • Topic Tracking
  • Conversation insights and Analytics

Cons

  • Limited customization in Reporting Dashboard
  • Transcription Accuracy
  • Role Based Permission

Return on Investment

  • Improved Sales Productivity
  • Enhanced Coaching
  • Higher Conversion Rates
  • Better Marketing Alignment

Other Software Used

ZoomInfo Marketing, Zscaler Data Security

Chorus by ZoomInfo for conversational intelligence and time savings

Use Cases and Deployment Scope

I use Chorus by ZoomInfo to save time from taking my own notes during meetings and to be able to focus more on the conversations. The solution has saved me so much time and allows me to focus more on revenue, generating activities, rather than typing up a call notes and sending follow up emails

Pros

  • notetaking
  • Identifying opportunities and risks

Cons

  • Automated uploading into Salesforce to make the tasks quicker
  • More precision when it comes to rewriting notes

Return on Investment

  • Saves me 5 hours per week writing up notes
  • Saves me between 5-10 hours a week writing emails

Alternatives Considered

Gong

Chorus by ZoomInfo Review

Use Cases and Deployment Scope

We use Chorus by ZoomInfo to record our client facing zoom calls. The use case is to allow Chorus by ZoomInfo to record the meeing and generate a meeting transcript and summary to allow for the sales rep to c=focus on the call, asking clarifying questions, go through the MEDDPICC sales methodology and focus strictly on the client. Before the reps would be taking notes on various word documents and would often be so focused on the note taking that they couldn't keep a good conversation going.

Pros

  • Non intrusive symbol on the zoomcall
  • Meeting summary
  • Meeting Transcripts that can be copy and pasted into SF notes or ChatGPT.

Cons

  • Needing to constantly login to Chorus by ZoomInfo to ensure it has access to calendars and calls.
  • An api connection to Salesforce
  • Audio functionality or set up for new users is difficult at times.

Return on Investment

  • Call coaching improvements
  • time back on meeting note taking
  • sharing calls with internal teams to bring them up to speed rather than going simply off notes.

Alternatives Considered

AuditBrain Internal

Other Software Used

Salesforce CRM Analytics

Chorus by ZoomInfo 10 Point Meeting Summary is great

Use Cases and Deployment Scope

Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown after calls is my favorite feature. I copy and paste it every time and put it in the notes tab on HubSpot to refer to. It's also nice that it automatically adds to customer calls, and I don't have to remember to turn on the recording.

Pros

  • AI conversation breakdown in ten sentences
  • Easy to create snippets of conversations to send to colleagues
  • Automatically add to zoom call

Cons

  • Sometimes hard to search for old calls in Chorus by ZoomInfo
  • Volume of this call is being recorded when someone joins the zoom call is loud

Return on Investment

  • Reduced ramp time for new reps
  • Where reps need to reduce talk time on calls
  • Quantifiable coaching results

Other Software Used

Slack, Google Calendar, HubSpot CRM