TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A

    Highspot

    Score7.9 out of 10
    N/AHighspot is a sales content management software solution offered by Highspot.N/A
    Pricing
    GongHighspot
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GongHighspot
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    GongHighspot
    Considered Both Products
    Gong.io
    Chose Gong
    I do not have line of site into the evaluation.
    Incentivized
    Chose Gong
    We felt that Gongs forecasting was superior in terms of functionality and user experience
    Incentivized
    Chose Gong
    The only remotely comparable product would be Zoom and it's not a direct 1-1 competing product in my opinion. Gong gives you so much more to work with than just a recording - tracking follow up and action items, sending you email reminders to follow up with your contacts after …
    Incentivized
    Chose Gong
    They are different - haven't really investigated other tools much. Gong.io is reasonable priced and works well[.]
    Incentivized
    Highspot
    Chose Highspot
    Although I was not privy to the selection process, our product marketing manager was extremely heavy in selecting the right tool for our Sales team and collaborated with us to figure out exactly which features we needed, and what we didn't. Highspot checked all the boxes and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GongHighspot
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong and Highspot
    Feature
    Gong
    8.7
    88 Ratings
    Highspot
    -
    Ratings
    Speech-to-Text Transcription9.185 Ratings00 Ratings
    Keyword Detection9.185 Ratings00 Ratings
    Sentiment Analysis6.975 Ratings00 Ratings
    Speaker Diarization8.982 Ratings00 Ratings
    Call Recording Playback9.587 Ratings00 Ratings
    Call Summarization8.986 Ratings00 Ratings
    Conversion Metrics8.278 Ratings00 Ratings
    Keyword Search & Retrieval9.284 Ratings00 Ratings
    Call Tagging9.277 Ratings00 Ratings
    Integration with CRM Systems8.374 Ratings00 Ratings
    User Ratings
    GongHighspot
    Likelihood to Recommend
    9.1
    (532 ratings)
    6.5
    (52 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (300 ratings)
    6.5
    (7 ratings)
    Availability
    6.4
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (100 ratings)
    10.0
    (13 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.2
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)
    -
    (0 ratings)