Google Business Profile vs. SOCi

The great advantage of Google My Business is that any business that complies with the privacy and authentication policy requirements can access all the functionality tools that help promote the business website through the referral system, exchange of opinions with other users and search engine optimization (SEO).

Incentivized

In my opinion, I think that Brandify is a great software for managing large databases and allowing multiple users to access and edit data at the same time. For medium to large companies that have a strong emphasis on viewing and replying to all their customer reviews. Brandify can save a considerable amount of time and energy by getting everything together in one place.

Incentivized

• I appreciate how you can select your amenities and customize your profile to stand out in a unique manner
• it's super easy to add new products / post updates about your business
• The use of pictures is helpful for our customers, we're at the end of a industrial park and it can be tricky to find the front of our office at times. Customers have mentioned our business profile pictures helped them locate us!

Incentivized

• Firstly, as a user of Brandify, I am really fond of their after-sales support services because as a user these services matter a lot.
• Brandify has made the work so much easier as it avoids spending time looking for better options.
• It is very helpful platform for the growth of a company.
• Its analysis helps us in foreseeing situations that can be either good or bad and ensure that we think of a possible solution.

Incentivized

• Sometimes it's difficult to verify a business if they are an online business and have no brick and mortar location.
• I wish there was more control of how the reviews are sorted and a faster ability to dispute completely spammy reviews.
• It would be helpful to have more captions in the photos, especially for restaurants because people post food photos without any descriptions and it's difficult to figure out what certain photos represent at times.

Incentivized

• Some things can be hard to find at first glance in the dashboard
• Lacks the ability to pull organic social stats from content that is natively posted
• Facebook ads lack some of the advanced features that Facebook offers

Incentivized

Google Business Profile is very user friendly for the users and well as the customers of the company. The customers have an easy time finding the information they need and posting and viewing reviews

Incentivized

There are some aspects of the scheduling of posts that could be more user friendly for the less tech-savvy users.

Incentivized

Whether it is technical or customer support, Google My Business excels and suffers in the exact same ways that all other branches of Google do. While you'll eventually figure out the issue, the sheer magnitude of the company comes with expected hurdles, wait times, and support you'd come to expect from other large companies.

Incentivized

We have not had to contact support so there is nothing to say in response to this question. We are sure that if we needed to contact them we would be able to get any issues resolved quickly

Incentivized

Before using Google My Business, we have used the "Yext" platform in our company to improve our positioning and get our clients to have an exact location of our company, however, the results were very bad. Yext user support did not offer us good care when we purchased the annual plan. When we made the purchase, we had several doubts to be able to implement this platform in our company, since the configuration of the location and the statistical analysis of search is somewhat complicated, but the Yext user support responded after 48 hours, and This did not allow us to quickly implement this software in our company, so we went to make a refund. Google My Business solved all our doubts, each one of the problems presented during the implementation of Google My Business in my company, were solved in just a few minutes since we received help from an online agent 24 hours a day. The implementation of this software was totally fast thanks to the excellent support we received.

Incentivized

I used the basic Hootsuite subscription to schedule organic social media posts. However, it fell short in assisting franchises or businesses with multiple locations because it lacks the ability to localize content. So, you would essentially have to create 50 posts for 50 business locations if you wanted to include a unique phone number. SOCi lets you do that with one post. It also lacked a rolled up reporting feature. SOCi can show me what's going on at a high level as well as at the location level or group level.

Incentivized

• Provides social proof of real users experiences.
• Is often the only information a visitor needs to visit your location providing a zero click search with no need to visit a website.
• Ensures users can see an unbiased snapshot of a business.

Incentivized

• We're still new to the platform and determining this information.
• We know that some time is saved by the information being gathered together in one place, but we've also spent a lot of time discussing concerns/questions with their care team and getting fully set up.

Incentivized