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Google Cloud Contact Center AI vs. GoTo Connect

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Google Cloud Contact Center AI

34 Reviews and Ratings

GoTo Connect

334 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Pricing
    Google Cloud Contact Center AIGoTo Connect
    Editions & Modules
    No answers on this topic
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    Offerings
    Pricing Offerings
    Google Cloud Contact Center AIGoTo Connect
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
    More Pricing Information
    Features
    Google Cloud Contact Center AIGoTo Connect
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    GoTo Connect
    -
    Ratings
    Agent dashboard8.513 Ratings00 Ratings
    Validate callers7.911 Ratings00 Ratings
    Outbound response8.211 Ratings00 Ratings
    Call forwarding8.611 Ratings00 Ratings
    Click-to-call (CTC)8.911 Ratings00 Ratings
    Warm transfer8.810 Ratings00 Ratings
    Predictive dialing8.39 Ratings00 Ratings
    Interactive voice response8.411 Ratings00 Ratings
    REST APIs7.211 Ratings00 Ratings
    Call scripts8.111 Ratings00 Ratings
    Call tracking8.411 Ratings00 Ratings
    Multichannel integration8.712 Ratings00 Ratings
    CRM software integration8.711 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    GoTo Connect
    -
    Ratings
    Inbound call routing8.312 Ratings00 Ratings
    Omnichannel inbound routing8.111 Ratings00 Ratings
    Recording8.813 Ratings00 Ratings
    Quality management8.911 Ratings00 Ratings
    Call analytics9.012 Ratings00 Ratings
    Historical reporting9.011 Ratings00 Ratings
    Live reporting8.410 Ratings00 Ratings
    Customer surveys8.18 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    GoTo Connect
    8.1
    177 Ratings
    Hosted PBX00 Ratings8.5138 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.7121 Ratings
    User templates00 Ratings6.8124 Ratings
    Call reports00 Ratings8.0149 Ratings
    Directory of employee names00 Ratings9.6158 Ratings
    Call Management
    Comparison of Call Management features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    GoTo Connect
    7.9
    187 Ratings
    Answering rules00 Ratings8.2165 Ratings
    Call recording00 Ratings8.6143 Ratings
    Call park00 Ratings7.3133 Ratings
    Call screening00 Ratings6.4139 Ratings
    Message alerts00 Ratings8.8165 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    GoTo Connect
    8.2
    149 Ratings
    Video conferencing00 Ratings7.3108 Ratings
    Audio conferencing00 Ratings8.6148 Ratings
    Video screen sharing00 Ratings8.394 Ratings
    Instant messaging00 Ratings8.788 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Cloud Contact Center AI and GoTo Connect
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    GoTo Connect
    5.3
    161 Ratings
    Mobile app for iOS00 Ratings5.6137 Ratings
    Mobile app for Android00 Ratings5.0121 Ratings
    User Ratings
    Google Cloud Contact Center AIGoTo Connect
    Likelihood to Recommend
    8.5
    (13 ratings)
    9.2
    (199 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    4.9
    (25 ratings)
    Usability
    9.0
    (1 ratings)
    7.9
    (78 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.3
    (53 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (89 ratings)
    Product Scalability
    -
    (0 ratings)
    9.4
    (2 ratings)