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Google Cloud Contact Center AI vs. LiveAgent

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Google Cloud Contact Center AI

34 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    Google Cloud Contact Center AILiveAgent
    Editions & Modules
    No answers on this topic
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    Google Cloud Contact Center AILiveAgent
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google Cloud Contact Center AILiveAgent
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Contact Center AI and LiveAgent
    Feature
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    LiveAgent
    -
    Ratings
    Agent dashboard8.513 Ratings00 Ratings
    Validate callers7.911 Ratings00 Ratings
    Outbound response8.211 Ratings00 Ratings
    Call forwarding8.611 Ratings00 Ratings
    Click-to-call (CTC)8.911 Ratings00 Ratings
    Warm transfer8.810 Ratings00 Ratings
    Predictive dialing8.39 Ratings00 Ratings
    Interactive voice response8.411 Ratings00 Ratings
    REST APIs7.211 Ratings00 Ratings
    Call scripts8.111 Ratings00 Ratings
    Call tracking8.411 Ratings00 Ratings
    Multichannel integration8.712 Ratings00 Ratings
    CRM software integration8.711 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Contact Center AI and LiveAgent
    Feature
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    LiveAgent
    -
    Ratings
    Inbound call routing8.312 Ratings00 Ratings
    Omnichannel inbound routing8.111 Ratings00 Ratings
    Recording8.813 Ratings00 Ratings
    Quality management8.911 Ratings00 Ratings
    Call analytics9.012 Ratings00 Ratings
    Historical reporting9.011 Ratings00 Ratings
    Live reporting8.410 Ratings00 Ratings
    Customer surveys8.18 Ratings00 Ratings
    Customer interaction analytics8.410 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Google Cloud Contact Center AI and LiveAgent
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets00 Ratings7.956 Ratings
    Expert directory00 Ratings7.947 Ratings
    Subscription-based notifications00 Ratings7.042 Ratings
    ITSM collaboration and documentation00 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Google Cloud Contact Center AI and LiveAgent
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Google Cloud Contact Center AI and LiveAgent
    Feature
    Google Cloud Contact Center AI
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    Google Cloud Contact Center AILiveAgent
    Likelihood to Recommend
    8.5
    (13 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.3
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    8.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)