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Google Cloud Contact Center AI vs. Premier Contact Point

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Google Cloud Contact Center AI

34 Reviews and Ratings

Premier Contact Point

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A

    Premier Contact Point

    Score8.5 out of 10
    		N/APremier Contact Point is a cloud based contact centre solution that aims to: improve the customer experience deliver sound commercial benefits meet all operational and technical requirements, and provide customer service teams with a solution they love using. The vendor also describes the advantages of their solution: FLEXIBLE INTERFACE: Designed to be easy to use, minimise agent training and adoption times, and give…N/A
    Pricing
    Google Cloud Contact Center AIPremier Contact Point
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Cloud Contact Center AIPremier Contact Point
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    Google Cloud Contact Center AIPremier Contact Point
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Contact Center AI and Premier Contact Point
    Feature
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    Premier Contact Point
    8.4
    5 Ratings
    Agent dashboard8.513 Ratings7.75 Ratings
    Validate callers7.911 Ratings8.34 Ratings
    Outbound response8.211 Ratings8.54 Ratings
    Call forwarding8.611 Ratings8.34 Ratings
    Click-to-call (CTC)8.911 Ratings8.93 Ratings
    Warm transfer8.810 Ratings8.05 Ratings
    Predictive dialing8.39 Ratings9.01 Ratings
    Interactive voice response8.411 Ratings7.85 Ratings
    REST APIs7.211 Ratings7.31 Ratings
    Call scripts8.111 Ratings8.44 Ratings
    Call tracking8.411 Ratings8.44 Ratings
    Multichannel integration8.712 Ratings8.22 Ratings
    CRM software integration8.711 Ratings10.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Contact Center AI and Premier Contact Point
    Feature
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    Premier Contact Point
    8.2
    5 Ratings
    Inbound call routing8.312 Ratings8.54 Ratings
    Omnichannel inbound routing8.111 Ratings8.83 Ratings
    Recording8.813 Ratings8.55 Ratings
    Quality management8.911 Ratings8.23 Ratings
    Call analytics9.012 Ratings8.63 Ratings
    Historical reporting9.011 Ratings6.15 Ratings
    Live reporting8.410 Ratings8.24 Ratings
    Customer surveys8.18 Ratings8.22 Ratings
    Customer interaction analytics8.410 Ratings9.01 Ratings
    User Ratings
    Google Cloud Contact Center AIPremier Contact Point
    Likelihood to Recommend
    8.5
    (13 ratings)
    8.5
    (5 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)