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Google Cloud Contact Center AI vs. RingCentral Contact Center

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Google Cloud Contact Center AI

34 Reviews and Ratings

RingCentral Contact Center

86 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Cloud Contact Center AI

    Score7 out of 10
    		N/AGoogle has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…N/A

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Google Cloud Contact Center AIRingCentral Contact Center
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Cloud Contact Center AIRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google Cloud Contact Center AIRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Google Cloud Contact Center AI and RingCentral Contact Center
    Feature
    Google Cloud Contact Center AI
    8.4
    13 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard8.513 Ratings9.518 Ratings
    Validate callers7.911 Ratings7.010 Ratings
    Outbound response8.211 Ratings9.619 Ratings
    Call forwarding8.611 Ratings9.720 Ratings
    Click-to-call (CTC)8.911 Ratings9.611 Ratings
    Warm transfer8.810 Ratings8.010 Ratings
    Predictive dialing8.39 Ratings9.97 Ratings
    Interactive voice response8.411 Ratings8.410 Ratings
    REST APIs7.211 Ratings8.87 Ratings
    Call scripts8.111 Ratings9.913 Ratings
    Call tracking8.411 Ratings9.010 Ratings
    Multichannel integration8.712 Ratings6.011 Ratings
    CRM software integration8.711 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Google Cloud Contact Center AI and RingCentral Contact Center
    Feature
    Google Cloud Contact Center AI
    8.5
    13 Ratings
    RingCentral Contact Center
    8.4
    21 Ratings
    Inbound call routing8.312 Ratings9.619 Ratings
    Omnichannel inbound routing8.111 Ratings8.011 Ratings
    Recording8.813 Ratings9.619 Ratings
    Quality management8.911 Ratings9.517 Ratings
    Call analytics9.012 Ratings9.418 Ratings
    Historical reporting9.011 Ratings9.018 Ratings
    Live reporting8.410 Ratings9.416 Ratings
    Customer surveys8.18 Ratings9.19 Ratings
    Customer interaction analytics8.410 Ratings2.46 Ratings
    User Ratings
    Google Cloud Contact Center AIRingCentral Contact Center
    Likelihood to Recommend
    8.5
    (13 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    6.3
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    8.7
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)