Google Cloud Contact Center AI vs. Webex Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Cloud Contact Center AI | Score7 out of 10 | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A |
 Webex Contact Center | Score9 out of 10 | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Google Cloud Contact Center AI | Webex Contact Center | |
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| Likelihood to Recommend | 8.5 | 8.8 |
| Likelihood to Renew | 9.0 | 8.2 |
| Usability | 9.0 | 8.5 |